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UPDATE: Laptop Receiving New Parts

by Tim on September 3, 2009

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On August 20th, my laptop was KIA. On the 21st, its broken and damaged body was transported to Geek Squad at my local Best Buy for repair or replacement.

Here’s the update:

  • 08/21/09 5:38pm Checked In Product has been checked in and is awaiting shipment
  • 08/22/09 10:59pm Shipped Product has been shipped from the store to the repair location. Depending on the type of product, shipping may take between two and seven days
  • 08/27/09 7:29am Received Product has been received at the repair location and is being assigned to a Geek Squad Agent or a certified technician for repair
  • 08/27/09 7:31am In Repair Product has been assigned to a Geek Squad Agent or a certified technician for repair or upgrade
  • 09/02/09 9:23am Parts Received Parts have been received and product is being repaired
  • 09/02/09 5:43pm Parts Ordered Awaiting arrival of parts ordered from the manufacturer or approved parts supplier for repair. Depending on the supplier, parts arrival may take between three and ten days

I only have a couple things to point out. First, this is taking more than the average of 10 days that the Geek Squad guy told me. Although he did say it could take 14-21 days. Second, if you buy a plan from Geek Squad…get the replacement plan!! I have hardly had any good access to the internet since my laptop passed away. Look at all this time that I haven’t been able to update my site!

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Related Posts:

  1. Laptop Dies, Can Geek Squad Save Me?

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